Refund and cancellation policy

SyrupDesk is sold and operated by Upclick Labs (OPC) Pvt. Ltd. (Sky Loft, opposite Golf Course, Shastrinagar, Yerawada, Pune, Maharashtra 411006). This policy explains when a paid plan is refunded and how cancelling works.

The free plan is free and is never charged, and neither is a free trial. If you do not choose a paid plan when a trial ends, nothing is billed and no refund is needed.

Refund eligibility

Every paid plan, monthly or yearly, can be refunded in full if you ask within 3 days of the payment. The same 3-day window applies from the date of every renewal. Requests after 3 days are not eligible.

If you were charged by mistake, charged twice, or charged after you cancelled, tell us and we refund it in full, whatever the date.

When a refund is not given

• The request is made more than 3 days after the payment or renewal.
• The account was suspended or closed for breaking our terms of service.
• Onboarding, data import or training that has already been delivered.
• Usage-based charges already consumed, such as WhatsApp or SMS messages already sent.
• A move to a smaller plan in the middle of a billing period. It takes effect at the next renewal, and the difference is not refunded.
• Goods and Services Tax already paid to the government, where the refund falls outside the refund window.

How to ask for a refund

Email support@syrupdesk.comwith the subject “Refund request” and your shop’s name, the plan, the phone number or email you sign in with, and the payment date. You can also message us on WhatsApp or call +91 87667 42410.

We reply within 2 business days. An approved refund goes back to the original payment method within 7 to 10 business days, depending on your bank or payment provider.

Cancelling

You can cancel a paid plan at any time, from your account or by writing to us. Cancelling stops the next renewal. It does not by itself refund the current period: your plan stays active until the end of the period you have already paid for.

Cancelling does not delete your records. As the terms describe, an account that stops paying becomes read-only, and you can still export your data.

Delivery of the service

SyrupDesk is software delivered online. Nothing is shipped. Your plan is switched on in your account as soon as the payment succeeds, usually within minutes. If a paid plan is not active within 24 hours of payment, contact us and we will activate it or refund you.

Payment disputes

If you believe a charge is wrong, please contact us before raising a chargeback with your bank. A chargeback raised without contacting us first may lead to the account being paused while it is looked into.

Contact

Upclick Labs (OPC) Pvt. Ltd., Sky Loft, opposite Golf Course, Shastrinagar, Yerawada, Pune, Maharashtra 411006. Email support@syrupdesk.com or call +91 87667 42410. See also our privacy policy.